Terms and Conditions
GetVanGo is a service owned and operated by Intropica Co., Ltd. It provides a way for customers to book a minivan with driver for a single or multi-day trip. GetVanGo does not own or operate minivans. All van and driving services are provided by independent operators.
You can place a booking via the GetVanGo website. At the time of booking you will create an account with an email address and password or by signing in with FaceBook. We'll use your email address to communicate with you about any changes and updates to your booking status. When checking out you will also need to provide a current and valid credit card. We do not receive or store your credit card details on our servers. All credit card transactions are handled by a third party processor. Credit card details are transmitted securely directly from your browser to the third party processor.
After we have received your booking, we will share your requirements with our member drivers. When a driver indicates to us that they can service your trip we will update your booking record with that fact and the driver's details. You can check the status of your booking at any time on the GetVanGo website.
Your credit card will be charged 24-36 hours prior to your requested pickup time. In the event that we are not able to charge the card you provided at that time one of our booking agents will contact you to arrange an alternative payment method. Driver services can only be provided once payment has been secured.
The amount paid to us covers up to 10 hours service per day from your assigned driver(s). You will be responsible for paying for a) fuel (at current pump prices), b) applicable entrance fees and toll fees during your trip, c) driver's accommodation at THB500/night for any overnight stays away from the base town where your trip began. Additionally, you may contract overtime services with your driver at a rate of THB150 per hour if he or she agrees. All these extra charges are payable directly to the driver.
Fuel is payable on a full-tank-at-origin basis. This means that if the van you book originates in Chiang Mai, then you must cover all fuel costs to get the van back to Chiang Mai at the end of your trip with a full tank. For one-way trips you will need to cover the fuel cost of moving the empty van either from the origin to your pickup point or from your dropoff point back to the origin.
Cancellation: You may cancel your booking with no charge at any time before we have charged your card. You can cancel via our website. After we have charged your credit card you may cancel your booking but there is no refund under such circumstances.
Refunds: In the event that GetVanGo or our member drivers fail to provide the services agreed on, we will provide you with a refund equal in value to the services you did not receive.